Customer Relationship Management (CRM) provides organizations with technologies,
business applications, and best practices that help them sell, market, and
service their products and services. Microsoft CRM provides a unified view of
customer information and interactions through integrated sales, marketing, and
customer service features. This approach enables organizations to share
information, accelerate sales, identify new revenue opportunities, and deliver
more consistent customer service. CRM Enterprise offers a rich feature set, and
supports multi-tenant deployments. There is no licensing limit on the number of
users. Additional features include support for multiple organizations, multiple
server instances, and role-based service installation. Role based services let
you increase performance by installing component services on different
computers.
Microsoft Software Assurance is a maintenance offer that helps
your organization get the most from Microsoft software through a broad range of
benefits. From deployment planning and staff training to product support and
software upgrades, Software Assurance benefits help you increase worker
productivity, accelerate organizational performance, and realize a return on
your software investment faster. Software Assurance coverage is available for
two years or until the end of the term of Open License authorization number,
whichever comes first.
Microsoft Open Licensing allows the ability to purchase under the same
authorization number for two years